Our reception desk is open from 8:30 am-4:45 pm, Monday to Friday. When you call the office at 604-592-8337, you will talk to Judy, Josie, or Denise to book an appointment. They can also answer most questions that you may have. If you leave a message, your call will be returned typically within one business day. Dr. Mallory and Mahima Jacob work in both offices, and Dr. Stringer works in Surrey. 

Counselling appointments are offered Tuesday-Saturday. In Surrey, Tuesday and Wednesday evening times are available; Saturday appointments are available in both Surrey and Abbotsford.

Child services: Learning disability, giftedness and ADHD assessments by Dr. Kimberly Stringer, and treatment by counsellor Mahima Jacob

Teen services: Learning disability, giftedness, ADHD, and career assessments by Dr. Kimberly Stringer, and treatment by Dr. Kimberly Stringer and Mahima Jacob.

Adult services: Individual therapy by Mahima Jacob, Dr. Rachel Mallory, Dr. Kimberly Stringer; couples therapy by Dr. Kimberly Stringer; career, diagnostic,and medicolegal assessments by Dr. Rachel Mallory and Dr. Kimberly Stringer. 

Booking your first appointment:

If this is your first time seeing one of our staff, the receptionist will ask you a few questions about what you want to work on so that she can match you with the most appropriate counsellor. We will typically be able to schedule your appointment within a few days. If you would like to have a free 30-minute telephone consultation prior to booking your appointment, please call or email, and we would be happy to set that up for you.

We will provide a reminder email or phone-call one to two days in advance of your appointment. 

Costs and coverage:

Most people have coverage through their extended health benefits to see a psychologist, and if you have Pacific Blue Cross or Green Shield coverage, you will probably have funding to see a counsellor. Just check your benefits package. Usually you will pay at the time of the session and then claim the money back through your extended health provider. If you do not have extended health coverage, you may be able to claim the cost on your tax return. Seeing a psychologist or counsellor is unfortunately not covered under the provincial Medical Services Plan (MSP).

Dr. Mallory and Dr. Stringer are both approved therapists with the RCMP, Veterans Affairs and Canadian Armed Forces. Dr. Mallory and Mahima Jacob work with ICBC cases. Counsellor Mahima Jacob is an approved Victims Assistance Services provider. ICBC and Victim Services clients do not need to pay for their sessions, as long as the agencies have approved the sessions. You will need to get a letter from either Victims Services or ICBC so that we can confirm funding before booking your first appointment; RCMP, Veterans, and Army clients need to complete a form at the first session. Otherwise we do not bill directly or have a sliding scale.

Mahima Jacob charges $100 for a 50-minute session, and Kimberly Stringer and Rachel Mallory charge $175. Longer sessions will be charged accordingly (e.g., 90 minutes at $100 per hour would be $150). We take all forms of payment including cash, cheque, credit and debit. Please call the office for more information on prices for Assessment services.