Our therapists provide counselling and assessment services for clients of all ages. Please see the Concerns page for a list of the specific issues that we can help with, Who We Help for the services we provide for different clients, and Our Team for more information about the therapists in our practice. The side menu on this page also provides information on treatment techniques and assessment services, among other topics. Please also feel free to call or email if you would like more information.

Frequently Asked Questions:

Q. How do I know that this will work for me?

A. Everyone is different. However, when you feel comfortable with your therapist, and the right treatment approaches are used, there is a very good chance that you will see improvement. All of our staff have a great deal of experience helping their clients to develop trust and to feel comfortable with the process of counselling.

Q. What will happen during sessions?

A. In the first session, the reasons that you have decided to come for counselling will be discussed, as well as background information and setting of some initial goals. In subsequent sessions, the thoughts, feelings, and behaviours that continue to be problematic will be discussed. Ways to cope better, feel better and deal with problems more effectively over the long-term will be addressed, and your goals will continue to be reviewed and changed as needed over time.

Q. Should I see a psychologist or a counsellor?

A. That depends on the service that you want. If you are mostly interested in counselling, our psychologists Rachel and Kimberly, and our counselor Mahima, are all highly trained therapists with different skills and areas of interest. For example, Mahima provides child counselling and Rachel and Kimberly do not; Kimberly and Mahima both see teens and Rachel does not. When you call the receptionist, she can help you to decide which of us is the best one for the problem that you want to work on. Your feeling of comfort and connection with the therapist is also key. We are usually very well-liked by our clients, but our styles do differ. Booking a free telephone consultation is one way to assess which of us you would like to work with.

If you are looking for an assessment, or have a legal concern or a form that needs to be completed, typically these are things that only a psychologist, like Kimberly or Rachel, is able to do, although there are some exceptions. Again, our receptionist can help you to decide who to see, and your therapist can also answer any questions.

More generally, psychologists hold doctorates in psychology and counsellors have Master's degrees. Psychologists also usually have more training in research and assessment than counsellors do. If anything, counsellors tend to have more direct training in therapy than psychologists. The ethical codes for psychologists and counsellors are very similar; for example, keeping a client's information confidential is a key requirement for both professions, and we are all required to keep updating our skills with ongoing training to maintain registration.

Q. How long are sessions?

A. Most sessions with individuals are 50 minutes long. For child counselling, or for assessments, some sessions may be longer as there is more information to cover. 

Q. How many sessions will I need?

A. That depends on the issue and whether the treatment is for an individual, or child. Our staff will be happy to discuss the number of sessions that may be expected for the goals that you have, and ways to make treatment as efficient and effective as possible.

Q. I'm interested in an assessment. What can I expect?

A. That depends on the purpose of the assessment, but generally these involve an interview, testing of some kind, possibly talking to those who know you with your consent, and a final report. The Assessment page has more detailed information on this.

Q. I think my child or teen might have ADHD or a learning disability. How do I get help with the school?

A. We can provide a detailed report that is acceptable to schools and universities, so that your child can get the supports and services that he or she may need. The process involves an interview with your child, collecting information from family members and teachers, and testing to determine your child's strengths and weaknesses and how they can best succeed academically. Again, the Assessment page has more detailed information.

Q. I'm worried that people I know might find out about what I talk about. Can that happen? 

A. Your confidentiality is very important to us. We are bound by the ethical codes of psychologists and counsellors, which require us to maintain strict practices to ensure that your information is never shared with others without your permission, except under rare and very specific circumstances (for example, when ordered by a court). We will discuss confidentiality and our ethical practices with you so that you can make the most informed decision possible, both at the beginning of therapy and at any time in the future that it is necessary. On the side menu, the Confidentiality and Ethics tab has some more information. Please do not hesitate to ask questions about this and any other aspects of our work.

Q. What are your fees, and are they covered by MSP or other insurance? 

A. Psychological and counselling services are not covered by the provincial Medical Services Plan. Psychologists Rachel Mallory and Kimberly Stringer charge $190 per 50-minute session, and counsellor Mahima Jacob charges $120 per 50-minute session. Psychologists are covered by most extended health plans, and counsellors are usually covered by Pacific Blue Cross and Green Shield. Just check your benefits package. ICBC may pay for sessions if you have been in a car accident, and Rachel and Mahima both work with these clients. Rachel and Kimberly are both service providers for the RCMP, Veterans Affairs, and Canadian Armed Forces clients. Mahima sees clients through Victims Services. You may also be able to claim costs on your tax return. Please see the Appointments page for more detailed information on this.

Q. What if I need services that you don't provide?

A. We will do our best to match your needs to the skills of the most appropriate counsellor in the practice. We are also happy to provide referrals to other resources and community services. The Useful Links tab on the side menu also has some good information on this.